Shipping policy

Processing Time
All orders are processed within 2 working days (Monday–Friday, excluding UK bank holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Rates

  • UK Orders: Free Tracked shipping.

  • European Orders: £9.99 Tracked Shipping for orders under £60. Orders over £60 qualify for free shipping.

Delivery Options

  • UK Standard Home Delivery (Tracked): Estimated delivery within 2–5 working days after dispatch.

  • Europe Standard Delivery (Tracked): Estimated delivery within 5–10 working days after dispatch. Shipments are sent via Royal Mail Tracked and may be subject to customs processing in the destination country.

Order Tracking
A Royal Mail tracking number will be provided with your dispatch confirmation email.

Missing or Delayed Orders
If your order has not arrived within 7 working days for UK orders, or 10 working days for European orders, please contact us and we will assist you in resolving the issue.

Carriers

  • UK: We use Royal Mail for all UK shipments. Shipments are subject to Royal Mail’s terms of service, which can be found at Royal Mail Terms.

  • Europe: European orders are shipped via Royal Mail Tracked. Shipments may be subject to customs duties, taxes, or import fees depending on the destination country.